Did us a fantastic deal, very professional and helpful, answered all my calls and questions straight away. Work was done by 2 guys both polite and knew their stuff. I’d highly recommend them to anyone . I couldn’t be happier with the finished result, service we received and price we paid.
Helpful staff and good products.
Just to let you know that the replacement remote control has arrived. We are very pleased with the fire. Thanks.
Great advice and service. Good choice of products and fireplace made bespoke to our requirements.
Excellent. Good sales pitch, clear description of what would be provided, fair price, good and speedy installation.
Overall I was pleased with the service from Embers. Had a slight problem with the finish at first but was quickly sorted.
Very pleasing. Attentive service, delivery on time with full instruction.
Were very helpful in helping us choose a fire compatible with our flue. The one we had was both illegal for the flue and ill fitted. The guys came round on time and proceeded to fit an immaculate fire and surround. Brilliant first class workmanship. I’d very highly recommend these guys.
Very good service.
Thanks Jason – the fire and fireplace look great. What a feature it has made! The guys made a neat job fitting the Riva fire and limestone fireplace. Thank you for your patience while we took on board your ideas and I kept changing my mind ! You have a wide selection of fires and fireplaces to chose from.
After visiting several gas fire showroom across Derbyshire, we had decided that the best venue was indeed Embers heating studio in Derby. Jason was so professional and so helpful. Nothing was too much trouble for him in switching frets and different style surrounds until we found exactly what we were looking for. No matter what question we asked Jason he was able to answer all of them effortlessly. We also discovered that Embers prices were much more favourable than those of the other showrooms. I would advise anyone looking to purchase or replace their existing fire pay a visit to Embers. we would also like to thank the gas engineer for his on time, clean fitting services. The new fire looks splendid and has given our lounge a new dimension. We love it and thank you Jason.
From the moment we entered the showroom, Jason was extremely friendly & helpful. Whilst we had an idea of what type of fire we wanted, Jason spent time with us explaining our options and the features of different fires from each manufacturer. We did look at other local companies but, because of the service we first received from Jason, we came back to Embers with a view to purchase the fire. In addition to the service we received, Embers were also the most competitive price we could find. We are delighted with our fire and would certainly have no hesitation in recommending Embers to anyone. Thank you, Jason for a great service.
Just wanted to let you know how impressed we were with the service received during the recent installation of our new Sherbourne Marble Surround/Riven Slate Hearth & Panel/Montage NU Convertor Ultra HE. The installers were punctual, courteous and efficient and left no mess either. The finished job looks stunning (the double bonus being that we do not have to re-decorate the room either) and makes a real focal point to the living room and to say that we are ‘thrilled to bits’ with it, would be an understatement! We would not hesitate to recommend you, to anyone we know, should they be looking for a first class job. Once again, many thanks.
Thought I would send this e-mail to tell you what a complete difference the new fireplace and fire has made to our living room. Also I would like to thank you for your time and trouble in ensuring all our needs were met. A big thank you to your fitters who installed the fireplace. Thery were very professional and caused no mess whatsover. They did a great job. Once again thank you and I would have no hesitation in recommending you and your firm to anyone who requires a new fire and fireplace.
We are most impressed with the service we received from Embers. We found Jason extremely helpful and knowledgable and he took the time to listen carefully to what we required and helped us to chose the right fire for us, without being pushy. Ours wasn’t a big order, just an inset electric fire, but we were treated as though our purchase mattered to Embers just as much as a larger order would. We were kept informed of the progress of our order. The fitting men arrived punctually, were friendly and polite and did a very neat and tidy job, taking care to cover carpets and left no mess whatsoever. Embers provides a professional and friendly service. We are delighted with our fire and its installation and would highly recommend Embers to anyone looking for top quality service and product.
Our new Rais log burner looks fantastic and the fitters were very efficient and completely professional. We are so pleased with the finished stove, hearth, plastering and fitting. We decided on Embers having considered others and chose Embers on price and Jason’s patience and helpful approach. The fitters were exemplary and left everything clean and tidy- they weren’t even phased when they found a live electric wire in the chimney breast! Our final price was way below other quotes and It has been a pleasure to find such an excellent company. I would highly recommend using Embers as you will not be disappointed.
Just a quick note to say thank you for your help when we were looking for a fire to fit in our lounge a couple of months ago. We eventually decided to buy an “Evonic e1500gf3” from yourself and we are extremely happy with our decision. Thank you once again and please find the attached photograph of our completed installation.
Extremely pleased with the service we received. Jason is extremely helpful. The fitters were punctual, did a great job of fitting the fire, leaving no mess and took time to explain the workings of the fire. I would definitely recommend Embers Heating. Mr & Mrs Buckley.