Overall I was pleased with the service from Embers. Had a slight problem with the finish at first but was quickly sorted.
Mr Lewis Burley
Were very helpful in helping us choose a fire compatible with our flue. The one we had was both illegal for the flue and ill fitted. The guys came round on time and proceeded to fit an immaculate fire and surround. Brilliant first class workmanship. I’d very highly recommend these guys.
Thought I would send this e-mail to tell you what a complete difference the new fireplace and fire has made to our living room. Also I would like to thank you for your time and trouble in ensuring all our needs were met. A big thank you to your fitters who installed the fireplace. They were very professional and caused no mess whatsover. They did a great job. Once again thank you and I would have no hesitation in recommending you and your firm to anyone who requires a new fire and fireplace.
Mr and Mrs Nicholson
Just wanted to let you know how impressed we were with the service received during the recent installation of our new Sherbourne Marble Surround/Riven Slate Hearth & Panel/Montage NU Convertor Ultra HE. The installers were punctual, courteous and efficient and left no mess either. The finished job looks stunning (the double bonus being that we do not have to re-decorate the room either) and makes a real focal point to the living room and to say that we are ‘thrilled to bits’ with it, would be an understatement! We would not hesitate to recommend you, to anyone we know, should they be looking for a first class job. Once again, many thanks.
Mr and Mrs Dawes
Thanks Jason – the fire and fireplace look great. What a feature it has made! The guys made a neat job fitting the Riva fire and limestone fireplace. Thank you for your patience while we took on board your ideas and I kept changing my mind! You have a wide selection of fires and fireplaces to chose from.
John and Liz Hanford
Great advice and service. Good choice of products and fireplace made bespoke to our requirements.
Excellent. Helpful staff and good products.
From the moment we entered the showroom, Jason was extremely friendly & helpful. Whilst we had an idea of what type of fire we wanted, Jason spent time with us explaining our options and the features of different fires from each manufacturer. We did look at other local companies but, because of the service we first received from Jason, we came back to Embers with a view to purchase the fire. In addition to the service we received, Embers were also the most competitive price we could find. We are delighted with our fire and would certainly have no hesitation in recommending Embers to anyone. Thank you Jason for a great service.
Mr and Mrs Lyons
Our new Rais log burner looks fantastic and the fitters were very efficient and completely professional. We are so pleased with the finished stove, hearth, plastering and fitting. We decided on Embers having considered others and chose Embers on price and Jason’s patience and helpful approach. The fitters were exemplary and left everything clean and tidy- they weren’t even phased when they found a live electric wire in the chimney breast! Our final price was way below other quotes and It has been a pleasure to find such an excellent company. I would highly recommend using Embers as you will not be disappointed.
We would like to thank you Jason and your teams for the work done on our new central heating system and our new fireplace and fire. We are thrilled with how it looks. We would recommend you to anyone looking for the same service.
Cath and Ian Hardy
Just a quick note to say thank you for your help when we were looking for a fire to fit in our lounge a couple of months ago. We eventually decided to buy an "Evonic e1500gf3" from yourself and we are extremely happy with our decision.
Thank you once again and please find the attached photograph of our completed installation.
Chris and Pete Lane
Excellent. Good sales pitch, clear description of what would be provided, fair price, good and speedy installation.
Mr & Mrs Robin Grapes
Very pleasing. Attentive service, delivery on time with full instruction.